Refund policy

【About Order Cancellation, Returns, and Exchanges】

■ About Order Cancellation (Order Cancellation) and Changes

Regarding products with the following statement on the product page,

We cannot accept any returns, exchanges, changes, or cancellations due to customer convenience.

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“Returns, exchanges, and cancellations other than defective products cannot be accepted”

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This applies to customer operation errors, duplicate purchases, etc.

Please make sure to confirm the order details carefully before purchasing.

※ Even in cases of duplicate purchases due to the customer's own judgment that “the order has not been placed,” cancellations, changes, exchanges, and returns are generally not accepted.

If you are unsure whether your order has been placed, please do not make your own judgment and be sure to inquire with the store.

※ Even for the same product, there may be individual differences due to the production process.
Please understand in advance and use it as a reference.

■ About Cooling Off

Our store's online sales are communication sales where customers access us, so they are not subject to the cooling-off system.

Please understand this in advance and make your purchases accordingly.

Reference page: National Consumer Affairs Center of Japan

■ About Refund Methods

In case a refund is issued to the customer, the refund will be made through the payment service used by the customer, regardless of the responsibility for our company's errors. Due to security concerns, refunds to bank accounts cannot be accepted, so please understand this.

■ About Cancellations Due to Payment Delays

We will not unilaterally cancel an order without notifying the customer.
For customers using deferred payment methods, please ensure that payments are not delayed at your own discretion.
Additionally, cancellation requests and compensation for late fees in such cases cannot be accommodated, so please understand this in advance.
(Example: Handling the situation on your own judgment without inquiring as per the regulations, such as “not paying because the product has not arrived” etc.)

■ About Returns Due to Product Defects

We do not accept returns of non-defective products due to customer convenience after ordering.

However, in cases of returns due to our company's errors as described below, we will respond with “refund, exchange for the same product, or exchange for a substitute product” without any financial burden on the customer, provided the conditions for returns are met.

Please note that for products without exchange items, the return of defective products will be handled as a refund.

If a different product than the one ordered is delivered
If there is a significant discrepancy between the product description and the actual product condition
If a significant defect is confirmed in the product

In cases attributable to our company's errors, please apply for product defect returns through the dedicated service “Recustomer” by the 7th day from the product arrival date.

(Example: If the product arrives on April 1, apply for product defect returns by 23:59 on April 7 through Recustomer)

※ Return applications are possible even on weekends, holidays, year-end and New Year holidays, summer holidays, etc., which are not our business days. Please be sure to apply by the deadline.

The guidance for the dedicated link of "Recustomer" can be made available from our dedicated inquiry window, which is the chat. Please note that inquiries or contacts made to the company providing Recustomer will not receive a response, so please be aware.

Confirmation of defective product applications from customers using "Recustomer" will be handled within 3 business days (excluding weekends and holidays). Please understand in advance that it may take some time for confirmation.

Also, for product returns, please respond from the day our company provides guidance on returns until the first day‘7th day’. If you are unable to return the product within the period, the response may be terminated, so please understand in advance.

Additionally, in the following cases, even if due to our company's fault, the product will not be eligible for return, so please understand in advance.

If you do not contact us or apply by the first day of the product's arrival‘7th day’.
※ Returns are possible on non-business days such as weekends, holidays, year-end and New Year holidays, and summer breaks. Please be sure to apply by the deadline.
If you do not return the product by the first day of our company's guidance on returns‘7th day’.
Used, repaired, washed, or cleaned
Product tag and label are detached
The condition of the product at the time of return (including the box and accessories) is damaged, soiled, lost, or otherwise deteriorated compared to the time of application
The product has an odor
The difference in size notation is not more than 3cm
(Example: If the size notation is 70cm, 73cm~ is considered defective)
The size is not correct
For products where the package is part of the product, the package has been opened
Underwear, swimwear, socks, and other products that come into direct contact with the skin, cosmetics, and other sanitary products, lucky bags, figures, magazines, products using gift wrapping, or products listed on the sales page of this site as "returns, exchanges, or cancellations cannot be accepted except for defective items"

※ When the product arrives, please check promptly for any defects.

※ Regarding refunds, we will process refunds upon return of defective products.

※ Refund methods and periods may vary depending on the payment information used. For inquiries about completed refunds from our company, please contact each settlement company.
※ Even the same product may have individual differences in the production process.
Please understand in advance and refer to it for reference.

【About products that cannot be shipped due to address deficiency】

From the perspective of preventing fraudulent orders, we cannot accept changes to your address after placing an order.
Please contact the delivery company listed in the shipping notification email with the tracking number and request a change of address.
In the event that an obvious deficiency is found in the address you entered (such as all missing lot numbers) and the product cannot be shipped, please send a request for address change to our company from the store inquiry chat by the first day of the email notification of address deficiency‘20th day’.
Even if the request cannot be confirmed after the deadline or if you cannot check the email, there may be cases where the order is canceled and refunded. Please understand in advance.
※ Refunds in this case will be processed based on the payment method at the time of purchase.
※ Refund procedures due to returns cannot be used as a cancellation or refund request from the customer, as it is the final measure that may be taken by our company if shipping from the warehouse is not possible.
※ We cannot handle refund processing for orders that our company has judged to be malicious. Please understand that it cannot be used at the customer's convenience.

【About reshipping of products】

In the following cases, due to the customer's fault, if the product is returned to the original warehouse from the delivery company after shipping, we cannot reship the product in principle.

Address not provided (no entry of lot number, no entry of room number, address changed due to moving, etc.)
Nameplate discrepancy (name recorded at the delivery destination differs, etc.)
Long-term absence (exceeded the storage period specified by the courier company, etc.)

However, if a redelivery request is made to our company through the store inquiry chat by the '20th day' considering the day returned to the warehouse as the first day, we will proceed with redelivery procedures.

Additionally, the redelivery fee incurred at that time will be borne by the customer (cash on delivery). Please understand in advance.

For products not eligible for redelivery, there may be cases where we process cancellations and refunds based on the payment method at the time of your purchase. Please understand in advance.

※ In this case, refunds will be processed based on the payment method at the time of purchase.
※ Refund procedures due to return shipments are the final measure we may take at our discretion if shipment from the warehouse is not possible without contact from the customer, and it is not intended for use as a customer-initiated cancellation or refund request.
※ We cannot process refunds for orders judged as malicious by our company. Please understand that it is not intended for use at the customer's convenience.