Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Shipping policy
【Regarding Delivery Estimates】
■ Regular Products
Generally, we will ship within 3 to 5 business days from the order date.
* Excluding weekends and holidays.
* If purchased with pre-order products, we will ship on the scheduled shipping date of the pre-order products.
(We cannot accommodate separate shipping requests)
* Due to adverse weather conditions, shipping and delivery may take longer than usual. Please understand in advance.
■ Pre-order Products
The estimated shipping period of the product is listed on the product page.
Please make sure to confirm before purchasing. The following are the estimated shipping periods for the reservation notation.
-----
Early: Estimated shipping from the 1st to the 10th
Mid: Estimated shipping from the 11th to the 20th
Late: Estimated shipping from the 21st to the 31st
-----
* If purchased with regular products, we will ship according to the pre-order product's scheduled shipping date.
(We cannot accommodate separate shipping requests)
* If multiple pre-order products are purchased, we will ship according to the release date of the latest product.
* Depending on production circumstances, the actual delivery time may vary. Please understand in advance.
■ If you purchase a mix of pre-order and regular products
On the scheduled shipping date of the pre-order products, we will also ship the regular products together.
* We cannot accommodate requests for separate shipments, so please purchase with the understanding of this.
* If you wish for separate shipments, please purchase the regular and pre-order products in separate carts (different order numbers) and complete the purchase and payment for each.
Please note that all shipping charges in such cases will be borne by the customer.
【About the Delivery Company】
The delivery company cannot be specified by the customer.
Usually, delivery is handled by Yamato Transport, but please note that there may be sudden changes.
Also, during shipping operations or after the product has been shipped, please ensure to check the delivery status based on the tracking number yourself.
If the delivery status is "under investigation" or the delivery is repeatedly attempted but not delivered, please promptly contact the local branch of the delivery company yourself.
Also, during shipping operations or after the product has been shipped, please ensure to check the delivery status based on the tracking number yourself.
If the delivery status is "under investigation" or the delivery is repeatedly attempted but not delivered, please promptly contact the local branch of the delivery company yourself.
【About Products That Cannot Be Shipped Due to Address Issues】
Due to the prevention of fraudulent orders, we cannot accept address changes after your order.
Please contact the local branch of the delivery company based on the delivery company and tracking number listed in the shipping notification email to request an address change.
If it is found that the address you provided is clearly incorrect (e.g., missing lot number), and the product cannot be shipped, we will send an email notification to the customer on the day it is sent, and you must contact us from the store's inquiry chat by the "20th day".
If the request is not confirmed by the deadline or the email is not checked, we may cancel the order and refund you later. Please understand this in advance.
* Refunds in such cases will be processed based on the payment method used at the time of purchase.
* Address-related refund procedures are the final step our company can take if no contact is received from the customer, as shipments from the warehouse are not possible. Please note that this is not a service for customers to use for cancellations or refund requests.
* We cannot process refunds for orders deemed fraudulent by our company. Please understand that this is not a service for customers to use at their convenience.
Please contact the local branch of the delivery company based on the delivery company and tracking number listed in the shipping notification email to request an address change.
If it is found that the address you provided is clearly incorrect (e.g., missing lot number), and the product cannot be shipped, we will send an email notification to the customer on the day it is sent, and you must contact us from the store's inquiry chat by the "20th day".
If the request is not confirmed by the deadline or the email is not checked, we may cancel the order and refund you later. Please understand this in advance.
* Refunds in such cases will be processed based on the payment method used at the time of purchase.
* Address-related refund procedures are the final step our company can take if no contact is received from the customer, as shipments from the warehouse are not possible. Please note that this is not a service for customers to use for cancellations or refund requests.
* We cannot process refunds for orders deemed fraudulent by our company. Please understand that this is not a service for customers to use at their convenience.
【About Reshipping Products】
If due to customer error, such as below, the product is returned to the shipping warehouse after being shipped by the delivery company, we cannot reship the product in principle.
- Address issues (missing lot number, missing room number, address changed due to moving, etc.)
- Label mismatch (different name on the delivery address, etc.)
- Long-term absence (such as exceeding the storage period specified by the delivery company)
However, if you request redelivery to our company from the store's inquiry chat by the 20th day, counting the day returned to the warehouse as the first day, we will handle the redelivery procedure.
Additionally, the redelivery fee incurred at that time will be borne by the customer (cash on delivery). Please be aware of this in advance.
For items not eligible for redelivery, based on the payment method at the time of purchase, there may be cases where we will cancel the order and provide a refund. Please be aware of this in advance.
*In this case, the refund will be processed according to the payment method used at the time of purchase.
*Refund procedures due to return shipping cannot be used as a cancellation or refund request from the customer, as it is the final measure taken at our discretion when shipment from the warehouse is not possible.
*We cannot process refunds for orders deemed malicious by our company. Please be aware that this cannot be used at the customer's convenience.
*In this case, the refund will be processed according to the payment method used at the time of purchase.
*Refund procedures due to return shipping cannot be used as a cancellation or refund request from the customer, as it is the final measure taken at our discretion when shipment from the warehouse is not possible.
*We cannot process refunds for orders deemed malicious by our company. Please be aware that this cannot be used at the customer's convenience.
Invalid password
Enter