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Precautions for using lottery sales
Important Points for Using Lottery Sales
* Please make sure to confirm before purchasing products through lottery sales.
[List of Important Points]
1. About Lottery Sales
2. Purchase Flow
1. App Download
2. Login/Member Registration
3. Lottery Entry
4. Lottery Result Notification
5. Settlement
3. Frequently Asked Questions
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Contents of Important Points
1. About Lottery Sales
The following is required when purchasing through lottery sales.
・Member registration with YZ (You can use the same account as YZ WEB site.)
・Download the YZ app
* Purchase via lottery from the WEB site is not supported.
2. Purchase Flow
1. App Download
Please download the YZ app to your smartphone.
* When downloading the app, please update your smartphone's OS to the latest version and then proceed with the download.
2. Login/Member Registration
After starting the app, please log in with your YZ account from "My Page".
If you do not have an account, please register as a member from "My Page".
* If you forget your password, please change it from the "Forgot Password" section at the bottom of the login screen.
3. Lottery Entry
During the lottery period, please enter from the target product page.
Also, after the lottery starts, the target products will be gradually released. Please note that it may take some time to reflect in the app.
* Only one lottery entry is possible per product page.
* Only the winners can purchase the selected color/size during the lottery entry.
* No changes or cancellations can be made after the lottery entry. Please ensure there are no mistakes in the color/size when entering.
* Due to reasons such as app deletion, the recovery of the lottery entry cannot be done.
* After the entry, you cannot confirm the detailed product information of the participating items yourself.(Color and size, etc.) Please make sure to confirm the product you are entering for yourself before participating in the lottery.
4. Lottery Result Notification
After the lottery period ends, we will notify you of the winning or losing status within two weeks.
Please confirm the lottery results from the notification (🔔 mark) in the upper right of the app.
* Inquiries regarding lottery results are not accepted, so please confirm the results from the app.
* Due to reasons such as app deletion, the recovery of winning orders cannot be done.
5. Settlement
Please purchase the product from the app by the settlement deadline mentioned in the winning notification.
* If the settlement deadline is missed, re-purchase acceptance cannot be done for any reason.
3. Frequently Asked Questions
* The lottery is not on a first-come, first-served basis, so please enter after some time when access is congested.
Q: About cancellation or changes after entry
A: We sincerely apologize, but cancellations or changes (such as size changes) after entry completion cannot be done, so please make sure there are no mistakes when applying.
Q: About the number of possible product entries
A: Only one lottery entry is possible per product page.
If multiple product lotteries are conducted within the same period, there is a possibility of winning multiple entries.
Q: Payment methods after winning
A: The payment methods after winning are based on YZ. The possible payment methods are as follows.
Q: About shipping fees at the time of winning
A: Shipping fees are required for each winning product. For those who have won multiple products, shipping fees will be charged for each winning product, so please understand.
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